The Refill TeleManager™ IVR system is one of the most versatile, easy to use, and affordable systems on the market. This in-store system interfaces with your OPUS-ISM pharmacy software to provide a completely automated prescription refill process, freeing-up your employees while providing patients with 24-hour access to your pharmacy. Refill TeleManager™ has significantly increased prescription refill capacity in pharmacies where it is installed.
Pharmacy-Friendly
Fully integrated with the OPUS-ISM pharmacy software.
Graphical interface provides easy and intuitive access to system functions and configuration.
Doctor orders and voice messages can be rewound, fast-forwarded, and transcribed.
Daily statistics and periodic reports are available.
Announces through computer speakers the line on which a doctor is holding.
Special promotions or store announcements can be recorded by pharmacy staff to increase sales.
Patient-Friendly
Patients can call in their refills after hours and schedule them for completion the following day.
Prescription numbers can be keyed-in along with the option to leave a verbal message.
Customized settings provide the patient with an estimated time when the Rx will be ready.
The patient can always choose to speak with the pharmacist or other store department (e.g., photo processing, cosmetics, etc.)
Caller ID technology can identify patients that have requested to bypass the IVR and route them directly to the pharmacist when they call.
The status of a refill request can be queried over the phone at any time.
Multi-language capability including Polish, Russian, Creole and Spanish.
